FAQ - Chair King

Frequently Asked Questions

At Chair King® Backyard Store, we want everyone to be completely happy with their new purchase. We appreciate your business and thank you for shopping at Chair King® Backyard Store.

  1. What is your return and exchange policy?
    We appreciate your business and want you to be satisfied with your purchase. If, for any reason you are not completely satisfied with your purchase, you may return or exchange it within seven days of receipt. No questions asked.

    • No returns or exchanges are allowed after 7 days.
    • All returns and exchanges must be accompanied by original receipt
    • All merchandise must be returned in original condition.
    • Refunds will be issued to the credit card charged. No cash refunds will be given, check refunds on cash and check payments will be made 10-14 days after the deposit, issued from our corporate office.
    • No returns, exchanges, or refunds will be issued on Lay-Away, Special Order, "As Is" merchandise, delivery charges, or fabric or furniture protection products.

  2. What if I want my furniture delivered?
    Our professionally trained personnel deliver your furniture directly to your home. Delivery charges are based upon your zip code as well as the number of items purchased. Our delivery charge includes inspection, assembly, and setup of your furniture.

    Due to circumstances beyond our control, it is not possible for us to provide an exact time of your delivery. Our Delivery Department will contact you the day before your scheduled delivery with a four-hour estimate of your delivery time. You may also leave special instructions for us to call you at a specified number 30 minutes to an hour prior to your delivery, so that drivers can be met at your home.

    If for any reason it is necessary for you to reschedule your delivery, please notify us at least 24 hours in advance of your scheduled delivery. Failure to notify us of any changes after the delivery has been confirmed will result in an additional delivery charge.

    All purchases must be paid in full prior to delivery or pick-up.

  3. What if I would like to pick up my furniture?
    Should you choose to pick up your furniture from our Distribution Center location, the hours of operation are Monday thru Saturday 10am to 5pm. Our personnel are available to assist you with loading your merchandise. You are responsible for properly securing your merchandise or for damages that occur as a result of transportation.

    Please check your items carefully prior to leaving the pick-up area. Once you leave the pick-up area only the manufacturer's warranty applies. If your furniture requires any warranty work, you are responsible for the transportation of that item to our service department. Manufacturer's warranties do not cover transportation. All Customer Pick-up merchandise is sold unassembled and will come in its original packaging.

  4. Do you have a lay-away plan?

    • Considerable expense is incurred when we move merchandise from our inventory and reserve it. Lay-aways are not subject to cancellation or refunds.
    • A 25% deposit is required with 25% monthly payments.
    • Merchandise in lay-away must be paid for and delivered within three months.
    • No refunds are issued on a defaulted Lay-Away.
    • Delivery or pick-up may be made with 7 days notice.

  5. What is the difference between clearance and "as-is" merchandise?
    Clearance items have been discontinued either by Chair King® or the manufacturer. They are still new goods, delivered by our warehouse and are fully covered by the manufacturer's warranty.

    "As-Is" merchandise is just that, as is. Sold off the showroom floor at a reduced price. It is your responsibility to carefully inspect these items at the time of purchase. Chair King® is not responsible for any defects or damages. There are no cancellations or returns on Clearance or "As-Is" merchandise.

  6. Can you tell me about your warranty process and what part does Chair King® play as the seller?
    Most merchandise sold by Chair King® Backyard Store comes with a limited warranty provided by the manufacturer of the merchandise. A copy of this warranty is available for inspection upon request prior to purchase. In most cases, Chair King® Backyard Store will act as agent for the manufacturer in making any warranty adjustments or processing any warranty claims. The customer should first contact Chair King® Backyard Store for information in the processing of any warranty claims. Please retain your original receipt for any warranty claims.


  7. What if I want to order an item that you don't stock?
    Many of the items on display in our stores are available as Special Order items. This means you may choose the finish or fabric to better suit your decorating needs. A deposit for a Special Order is considered to be an expression of "Good Faith" by the Buyer. Based on this expression the merchandise is ordered and the deposit is not refundable. Subsequent payments made on the furniture are also not refundable. If you wish to cancel this Special Order, we will make every effort to cancel with the factory. If we are able to do so, we will refund your deposit. No factory will accept cancellations once the goods have been put into production.

  8. What do I do if there is a problem?
    All merchandise, other than "As Is" items, should be free of defects or damages. However, despite our best efforts, problems may arise. Should you have any problems with your purchase, please call your sales person to correct the problem. Since most of the furniture we sell is covered by a manufacturer's warranty you can ask your sales person for the details of the warranty provided by the manufacturer. We are required by the manufacturer's warranty to make every effort possible to repair the merchandise to its original condition, using factory provided repair parts. If repair is not possible, it is up to the manufacturer to approve a replacement.