Merchandise shipping via freight carrier will generally be delivered within 3 – 10 business days, M-F, during daytime hours. All merchandise will be delivered to the curb or driveway. Additional charges may apply for remote locations not readily accessible. The carrier will call 1-2 days before your delivery date to schedule time of delivery. Please note that additional assembly is usually required and is not the responsibility of the shipper or carrier.
RETURN AND EXCHANGE POLICY
We appreciate your business and want you to be satisfied with your purchase. If, for any reason you are not completely satisfied with your purchase, you may return or exchange it within seven days of receipt.
No returns or exchanges are allowed after 7 days.
All returns and exchanges must be accompanied by original receipt.
All merchandise must be returned in original condition.
Refunds will be issued to the credit card charged. No cash refunds will be given, check refunds on cash and check payments will be made 10-14 days after the deposit, issued from our corporate office.
No returns, exchanges, or refunds will be issued on Lay-Away, Special Order, "As Is" merchandise, delivery charges, or fabric or furniture protection products.
Our trained professional delivery personnel are available to deliver your furniture directly to your home. Delivery charges are based upon your zip code as well as the number of items purchased. Our delivery charge includes inspection, assembly and setup of your furniture as well as the removal of any packing material.
Due to circumstances beyond our control, it is not possible for us to provide an exact time of your delivery. Our Delivery Service will contact you the day before your scheduled delivery with a four-hour estimate of your delivery time. You may also leave special instructions for us to call you at a specified number 30 minutes to an hour prior to your delivery so that drivers can meet at your home.
If for any reason, it is necessary for you to reschedule your delivery, please notify us as soon as possible. Failure to notify us of any changes once the delivery has been confirmed, will result in an additional delivery charge.
All purchases must be paid in full prior to delivery.
Should you choose to waive the delivery option, you may pick up your furniture from our Distribution Center location. Our personnel are available to assist you with loading your merchandise. However, we cannot be responsible for securing your merchandise or for damages that occur as a result of transportation. Please check your items carefully prior to leaving the pick-up area. Once you leave the pick-up area only the manufacturer’s warranty applies. If your furniture requires any warranty work, you are responsible for the transportation of that item to our Service Department. Manufacturer’s warranties do not cover local transportation. All Customer Pick-up merchandise is sold unassembled and in carton. All Customer Pick-ups require an original receipt and government issued photo ID to be presented before merchandise can be released.
All purchases must be paid in full prior to pick-up.